I recently switched over my medications (I have 4 prescriptions I take daily) so I am getting them through my health insurance's mail order plan. I was told to go to my Dr, get new prescriptions, and mail them in together. This would set up my account. Then I'd get my meds in about a week.

This was 3 weeks ago and I still haven't recieved any of them. Meanwhile, one has completely run out (2 weeks ago) and one is due to run out the day after tomorrow. So, I called the company.

The woman very rudely told me they were all on hold b/c I couldn't get one filled until this upcoming Friday, the 20th, b/c that was when it was elligiable for renewal. Then (very rudely) told me if I didn't want them all sent together I should have mailed them in seperatley.

Are you kidding me?

They don't split orders automatically, she told me. I bit my tongue trying not to tell her there was no way I knew this since I was a new client there. She split the order manually. Then hung up.

RUDE!!!!

I worked in customer service for years and in my job now I still deal with customer service...how can people be so fricken rude? Don't they know anything about customer relations???

Anywho, feeling less stressed b/c the ones I need now should be here in Friday's mail, and the other one will be mailed out on Friday so I get it in Mon/Tues mail.

And this was supposed to make life easier...